Obioma knowledge base
Practical answers for clients and tailors, plus direct routes to account and safety support.
Sign-in, verification, profile changes, and account security.
Explore styles, save work, contact a maker, and request an order.
Set up your public studio, publish apparel, and manage availability.
Understand requests, production stages, completion, and cancellations.
Protect your account, report concerns, and keep agreements clear.
Knowledge base
Check spam and promotions first. Then return to sign in and retry registration with the same address if the link has expired.
Open Settings from your profile picture, enter a new password in Account security, and save your changes.
Yes. A tailor account keeps the same discovery, messaging, saving, and ordering abilities as a client account.
Knowledge base
Yes. Explore, published apparel pages, and public tailor profiles are available before sign-in. An account is required to save, comment, message, follow, or order.
Mention the occasion, preferred delivery window, location, and which parts of the referenced style you want to keep or change.
Still need a person?
Send the relevant profile, conversation, or order reference. Support will never ask for your password or one-time code.
No. A request creates a trackable order record. Payment collection will be presented separately when protected checkout is available.
Knowledge base
Open Settings and use the Studio identity section. Until a shop name is set, Obioma displays your profile name.
Open Studio, choose Add apparel, upload at least one image, complete the garment details, and publish it.
Yes. Turn off Available for new work in Studio settings. Your published portfolio remains visible while the availability label changes.
Knowledge base
Tailors move accepted work through production and delivery stages. Clients can cancel an unaccepted request and confirm completion after delivery.
Every status transition is written to the order record so both participants have the same current state.
Keep the discussion in Obioma, preserve measurements and agreed dates, then contact support with the order reference.
Knowledge base
Email the safety team with the profile name, relevant order reference, and a concise description. Do not include passwords or payment credentials.
No. Only the people in a conversation can read or send its messages.
Never send passwords, one-time codes, complete card details, or identity-document numbers through chat.
© 2026 Obioma. Built in Nigeria, for everywhere.
Showcase. Connect. Make.